Terms & Conditions
Terms of Purchase
Prices and availability of goods are subject to change without notice. All prices include sales tax. A delivery charge will be added to your order value where appropriate, please refer to the Delivery information page.
Your contract for purchases made through www.finlows.com and www.finlows.co.uk is with Finlows Limited and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You warrant that all details you provide to www.finlows.com and www.finlows.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.
Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and Finlows until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.
All promotions and offers given to you by Finlows are valid only for use on our website unless otherwise stated and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of Finlows.
We accept online payment in a secure environment by credit or debit card. We currently accept Mastercard, Visa, and American Express.
All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.
All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate. For customers outside the EU, the VAT will not be shown.
Returns, Exchanges, and refunds
For details on returns, exchanges, and refunds please see our Exchanges and Returns page.
Cancellation of an order
You may cancel your order placed up to the point of dispatch. Upon cancellation, all payments will be fully refunded within 3 working days.
We endeavour to get your order to you as quickly as possible. Generally, orders received and processed before midday will be dispatched that day for delivery within 3 working days providing the item is in stock. Delivery prices will be included at the checkout.
We do reserve the right to send your order out up to 3 days after receipt of your order. Generally orders cannot be dispatched on bank holidays or weekends (but let us know if it is urgent and we will see what we can do) and will then be dispatched on the next working day. Please see delivery prices and options below.
Please contact us at firstname.lastname@example.org if your delivery address is outside of the UK and we will provide a quote for international delivery.
Sometimes items are offered for sale in advance of stock arriving and we give an anticipated despatch date on the website when you order. If this date changes or any other problems occur, we will be in contact by email.
If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.
Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
For products which are faulty or not to the standard that you expect then please contact us by email email@example.com and we will endeavour to correct the problem as quickly as possible.
www.finlows.com and www.finlows.co.uk includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. Finlows Limited has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk.
www.finlows.com and www.finlows.co.uk, its style and structure, and the materials and information on www.finlows.com and www.finlows.co.uk are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.finlows.com and www.finlows.co.uk assert their moral rights
Since a substantial part of www.finlows.com and www.finlows.co.uk is both free and available to all, it is a condition that your use of www.finlows.com and www.finlows.co.uk is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or www.finlows.com and www.finlows.co.uk for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or www.finlows.com and www.finlows.co.uk shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.
Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.
If you believe that your intellectual property or other rights are being infringed by the www.finlows.com, or if you are dissatisfied with www.finlows.com or any aspect of our service, in the first instance please contact us at firstname.lastname@example.org.
Publisher: Finlows Limited, Quorn House, 29 Church Street, Scalford, LE14 4DL, United Kingdom, e-mail: email@example.com
Registered Address: Quorn House, 29 Church Street, Scalford, LE14 4DL, United Kingdom
Registration No: 10907871